Feature request triage
Turn scattered customer asks into product-ready themes, duplicates, and owner next steps.
- Uses
- SlackJiraLinearHubSpotGoogle SheetsGranola
- Delivers
- Theme report, issue links, customer evidence, and priority suggestions.
Recipes
Support recipe
Support queue triage
Open the day with every ticket categorized, drafted, and routed with customer context.
Description
Support queue triage is for Support, Customer Success, and Product teams that need to open the day with every ticket categorized, drafted, and routed with customer context.
Luffy checks
Zendesk, Intercom, Pylon, Slack, HubSpot, Notion, or custom apps you set up.
Delivers
Queue health report, draft replies, escalations, and owner routing.
Approval boundary
Customer-facing replies stay draft-first.
Setup
Connect Zendesk, Intercom, or Pylon plus Notion; define escalation categories.
People also use
Related recipes
These pair with support queue triage when the same team needs adjacent work to run through Luffy.
Support board auto-assignment
Route customer issues to the right owner with priority, category, and duplicate context.
- Uses
- SlackZendeskJiraLinearHubSpot
- Delivers
- Assigned issue, severity, duplicate links, and customer context.
Support trends leadership brief
Summarize what is rising in support and what leadership should do about it.
- Uses
- ZendeskIntercomPylonSlackAmplitude
- Delivers
- Leadership brief with ticket volume, trend drivers, risks, and headline.
Customer research brief
Cluster customer calls, tickets, HubSpot notes, feature requests, and churn signals into decisions.
- Uses
- GranolaPylonHubSpotLinearStripeSlack
- Delivers
- Weekly evidence brief with themes, representative evidence, owner, and action category.
