Feature request triage
Turn scattered customer asks into product-ready themes, duplicates, and owner next steps.
- Uses
- SlackJiraLinearHubSpotGoogle SheetsGranola
- Delivers
- Theme report, issue links, customer evidence, and priority suggestions.
Recipes
Support recipe
Customer research brief
Cluster customer calls, tickets, HubSpot notes, feature requests, and churn signals into decisions.
Description
Customer research brief is for Product, Customer Success, and Founder teams that need to cluster customer calls, tickets, HubSpot notes, feature requests, and churn signals into decisions.
Luffy checks
Granola, Pylon, HubSpot, Linear, Stripe, Slack, or custom apps you set up.
Delivers
Weekly evidence brief with themes, representative evidence, owner, and action category.
Approval boundary
Draft-first before posting to product channels.
Setup
Pick sources, customer segments, and product decision meeting.
People also use
Related recipes
These pair with customer research brief when the same team needs adjacent work to run through Luffy.
Support queue triage
Open the day with every ticket categorized, drafted, and routed with customer context.
- Uses
- ZendeskIntercomPylonSlackHubSpotNotion
- Delivers
- Queue health report, draft replies, escalations, and owner routing.
VIP customer moment planner
Spot high-value customer moments and prepare the right gift, meetup, or founder touch.
- Uses
- HubSpotGoogle CalendarGmailStripeSlack
- Delivers
- Customer moment list, suggested action, owner, and outreach draft.
Renewal health radar
Catch at-risk accounts, champion changes, usage drops, and payment issues before renewal.
- Uses
- HubSpotStripeGmailZendeskAmplitudeLinkedIn
- Delivers
- Ranked account health digest, save-plan draft, and intervention owner.
