Support

Luffy support.

Last updated · 2026-06-02

Get help installing Luffy in Slack, using Luffy safely with workspace data, or reporting a bug, security issue, or abuse concern.

01

Contact

Email support@zonko.ai for support. Include your Slack workspace name, the channel or thread where the issue happened, the Luffy request you sent, and whether the issue affects installation, permissions, privacy, output quality, or a connected tool.

We aim to respond to support requests within two business days. Security or abuse reports are prioritized.

02

Install help

To install Luffy, open the Add to Slack flow and follow the prompts to authorize the app, pick a starting channel, and invite Luffy. Slack reviewers should install the app from this public setup flow rather than using a pre-created Slack workspace.

03

Common requests

  • Installation, OAuth, or Slack workspace setup.
  • Questions about Slack scopes, privacy, retention, AI processing, or deletion.
  • Help connecting, narrowing, or removing workspace-approved tools.
  • Bug reports for Slack replies, reminders, files, or tool execution.
  • Security or abuse reports involving Luffy or connected authorization tooling.
04

Data requests

To request export, correction, deletion, or revocation help for Slack app data, email support@zonko.ai. Workspace admins can also uninstall Luffy from Slack to stop future Slack API access.