Luffy
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Luffy support.

Last updated · 2026-10-10

Get help installing Luffy in Slack, using Luffy safely with workspace data, or reporting a bug, security issue, or abuse concern.

01

Contact

Email support@zonko.ai for support. Include your Slack workspace name, the channel or thread where the issue happened, the Luffy request you sent, and whether the issue affects installation, permissions, privacy, output quality, or a connected tool.

We aim to respond to support requests within two business days. Security or abuse reports are prioritized.

02

Install help

To install Luffy, open the Add to Slack flow and follow the prompts to authorize the app, pick a starting channel, and invite Luffy. Slack reviewers should install the app from this public setup flow rather than using a pre-created Slack workspace.

03

Common requests

  • Installation, OAuth, or Slack workspace setup.
  • Questions about Slack scopes, privacy, retention, AI processing, or deletion.
  • Help connecting, narrowing, or removing workspace-approved tools.
  • Bug reports for Slack replies, reminders, files, or tool execution.
  • Security or abuse reports involving Luffy or connected authorization tooling.
04

Data requests

To request export, correction, deletion, or revocation help for Slack app data or connected-tool data, including Meta Ads, email support@zonko.ai. Workspace admins can also uninstall Luffy from Slack to stop future Slack API access.

Meta Ads disconnection and data deletion

  1. To stop Luffy using a Meta Ads connection, open Dashboard → Plugins → Meta Ads and select Disconnect account. You can also remove Luffy Ads from Facebook's Business integrations settings.
  2. For deletion of Meta data held by Luffy, email support@zonko.ai with the subject “Meta Ads data deletion”. Include your Luffy account email, workspace name and the connection label or Meta business/ad-account ID needed to identify the data. Never send passwords, access tokens or app secrets.
  3. We verify your authority, identify the associated connection, task history, outputs and operational records, and respond with the request's status and any applicable retention exceptions. Disconnecting alone does not delete historical reports or messages.
  4. For copies delivered to Slack or another destination you selected, use that destination's deletion controls or contact its workspace administrator. You can contact us for help identifying those copies.