Support queue triage
Open the day with every ticket categorized, drafted, and routed with customer context.
- Uses
- ZendeskIntercomPylonSlackHubSpotNotion
- Delivers
- Queue health report, draft replies, escalations, and owner routing.
Recipes
Support recipe
Feature request triage
Turn scattered customer asks into product-ready themes, duplicates, and owner next steps.
Description
Feature request triage is for Product, Support, and Customer Success teams that need to turn scattered customer asks into product-ready themes, duplicates, and owner next steps.
Luffy checks
Slack, Jira, Linear, HubSpot, Google Sheets, Granola, or custom apps you set up.
Delivers
Theme report, issue links, customer evidence, and priority suggestions.
Approval boundary
Read-only report; ticket creation requires approval.
Setup
Connect support/product tracker and define evidence rules.
People also use
Related recipes
These pair with feature request triage when the same team needs adjacent work to run through Luffy.
Support board auto-assignment
Route customer issues to the right owner with priority, category, and duplicate context.
- Uses
- SlackZendeskJiraLinearHubSpot
- Delivers
- Assigned issue, severity, duplicate links, and customer context.
Customer research brief
Cluster customer calls, tickets, HubSpot notes, feature requests, and churn signals into decisions.
- Uses
- GranolaPylonHubSpotLinearStripeSlack
- Delivers
- Weekly evidence brief with themes, representative evidence, owner, and action category.
Support trends leadership brief
Summarize what is rising in support and what leadership should do about it.
- Uses
- ZendeskIntercomPylonSlackAmplitude
- Delivers
- Leadership brief with ticket volume, trend drivers, risks, and headline.
