Support queue triage
Open the day with every ticket categorized, drafted, and routed with customer context.
- Uses
- ZendeskIntercomPylonSlackHubSpotNotion
- Delivers
- Queue health report, draft replies, escalations, and owner routing.
Recipes
Support recipe
Support board auto-assignment
Route customer issues to the right owner with priority, category, and duplicate context.
Description
Support board auto-assignment is for Support, Product, and Customer Success teams that need to route customer issues to the right owner with priority, category, and duplicate context.
Luffy checks
Slack, Zendesk, Jira, Linear, HubSpot, or custom apps you set up.
Delivers
Assigned issue, severity, duplicate links, and customer context.
Approval boundary
Auto-assignment can be scoped by queue or kept draft-first.
Setup
Define routing rules, owners, and escalation categories.
People also use
Related recipes
These pair with support board auto-assignment when the same team needs adjacent work to run through Luffy.
Feature request triage
Turn scattered customer asks into product-ready themes, duplicates, and owner next steps.
- Uses
- SlackJiraLinearHubSpotGoogle SheetsGranola
- Delivers
- Theme report, issue links, customer evidence, and priority suggestions.
Customer research brief
Cluster customer calls, tickets, HubSpot notes, feature requests, and churn signals into decisions.
- Uses
- GranolaPylonHubSpotLinearStripeSlack
- Delivers
- Weekly evidence brief with themes, representative evidence, owner, and action category.
Support trends leadership brief
Summarize what is rising in support and what leadership should do about it.
- Uses
- ZendeskIntercomPylonSlackAmplitude
- Delivers
- Leadership brief with ticket volume, trend drivers, risks, and headline.
